Love & Stitch's Privacy Policy

Your privacy is important to us. This policy outlines how we handle and use your personal information and how we protect your privacy. 

When you place an order or contact us, we collect information such as your name, email address, shipping address, and payment details. This information is necessary to process your order and communicate with you. If you choose to subscribe to our newsletter, we may also store your information for marketing purposes.

Our website uses cookies, which are small text files placed on your device to help our site function correctly. They are used to enhance your shopping experience, such as remembering items in your cart, and for website analytics. You have the option to manage or disable cookies in your browser settings. 

We use your information to fulfil your order and provide customer service. To do this, we share your details with our trusted third-party partners (such as GoDaddy and our payment processors) as necessary to complete your purchase. If you have opted in to our newsletter, we will also use your information to send you updates. We will never sell your personal details to third parties for marketing purposes. 

Please note that our site is powered by GoDaddy, and our customisation forms are managed by Jotform. Payments are processed through various third-party suppliers, including GoDaddy Payments, Stripe, Square, Revolut, and PayPal. By using these services, you are subject to their respective privacy policies, and we cannot be held accountable for how they manage your personal information.  

As the creators of our handmade products, we reserve the right to use photos of our creations on our website and social media. We also love to celebrate our community, and if you share photos with us, your consent is implied for us to use them for promotional purposes. If you would prefer that we do not share a photo you have sent or any personal information, please contact us directly, and we will be happy to honour your request. 

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so we can take steps to delete it. 

We are committed to protecting the security of your personal information. We use a variety of security measures, including encryption and firewalls, to safeguard the data we collect and store. Our website and third-party partners use industry-standard security protocols to protect your information during online transactions 

We will retain your personal information only for as long as is necessary to fulfil your order and for a reasonable period afterwards to meet our legal obligations and for record-keeping purposes. If you are a newsletter subscriber, we will retain your data until you choose to unsubscribe. 

You have the right to request access to the personal information we hold about you. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. In accordance with UK and EU data protection laws, you also have the right to rectification, erasure, and to restrict the processing of your data. You also have the right to data portability, the right to object to processing, and the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated. 

We may update our privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'effective date' at the top of the policy. We recommend you review this policy periodically for any changes.