Love &Stitch Policies & Guides

•  Q: How do I place a custom order?

A: It's a simple and enjoyable process! First, browse our collection and choose the product you love. You can then provide your customisation and personalisation details in the cart before you proceed to checkout. For full details read our custom order process.

•  Q: What kind of customisation can I request?

A: We can bring your unique vision to life! This includes everything from specific hair and outfit colours for your doll to personalising accessories or creating designs from a reference photo you provide. 

• Q: Will my custom doll look exactly like the photo or my request?

A: Each of our creations is lovingly handcrafted, making every piece one-of-a-kind. While we strive to match your vision and reference photos as closely as possible, slight variations in colour, size, and detail may occur. These differences are a natural part of the handmade process and contribute to the unique charm of your doll.

•  Q: How long will it take to receive my order?

A: As each piece is individually handcrafted with the utmost care, our lead time for completion is typically up to 60 days. We promise the result is a high-quality, unique item that is well worth the wait! 

• Q: Do you ship internationally?

A: Yes, we do! We ship to most countries worldwide. Shipping costs and times will be calculated at checkout based on your location.

• Q: How will I know when my order has been shipped?

A: You will receive an email confirmation with tracking information once your order has been dispatched.

•  Q: How do I care for my handmade item?

A: We recommend hand washing with cold water and laying flat to dry. For more specific instructions and important notes on what to avoid, please refer to our full Care Instructions page.

•  Q: Can I place a bulk order for an event or business?

A: Absolutely! We love creating bulk orders for weddings, corporate gifts, and events. Please contact us directly or book a consultation to discuss your needs and get a personalised quote.

• Q: What is your returns policy?

A: As our items are custom-made and personalised just for you, we generally do not accept returns. We encourage you to review our full Terms & Conditions for all the details regarding our returns and refund policy.