Love & Stitch's Returns & Refunds Policy

Thank you for your purchase from Love & Stitch. We hope you love your new handmade crochet item! Since many of our products are customised, we have a specific policy for returns and refunds. 

Our return policy applies only to items purchased through our website. For any items purchased in-person at events or markets, we kindly ask that you inspect them carefully before leaving. We are unable to accept returns or offer refunds for these purchases. 

If you have purchased a non-personalised item, you may return it within 14 days of receipt for a full refund. To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging. Please contact us before returning any item so that we can assist you with the process.

Return postage costs are the responsibility of the buyer when a return is made due to a change of mind or any reason unrelated to a fault with the item.

We carefully inspect and photograph every order before dispatch to ensure it meets our quality standards. If your item arrives damaged, please contact us as soon as possible and provide clear photographs of both the item and the packaging. These images are required to assess and process your claim.

Once the claim has been reviewed and approved, we will provide a pre-paid return label along with instructions for returning the item. If the damage occurred during transit or the item is found to be faulty, we will cover the return shipping costs and arrange an appropriate resolution, such as a replacement or refund.

Due to the personalised nature of our handmade crochet creations, we are unable to accept returns, cancellations, or offer refunds on personalised or bespoke orders once production has begun. Each item is individually handcrafted to your specific requirements, making it unique to you and unsuitable for resale.

We kindly ask that you carefully review all details before placing your order and ensure you are happy with your choices before work begins.

As every piece is handmade rather than mass-produced, slight variations may occur and are part of the charm and uniqueness of handcrafted creations. While we make every effort to match your vision, reference photos, and requested details as closely as possible, minor differences may occur, including:

• Slight variations in size and shape
• Differences in texture and stitch placement
• Variations in yarn shades between dye batches
• Small differences in facial features, accessories, or finishing details

These natural variations are not considered faults but are a reflection of the time, care, and craftsmanship that goes into creating a truly one-of-a-kind keepsake.

If you have any questions or concerns during the creation process, please don't hesitate to contact us. We are committed to working closely with you to ensure your bespoke crochet creation is as special and meaningful as the memories it represents.

We take great care in creating and packaging your personalised order. If your item arrives damaged or you believe there has been an error with your order, please contact us immediately upon arrival with details and photos of the issue.

For personalised items, we will first conduct an initial assessment based on the photos you provide. Once the damage has been confirmed and we have received the item, we will do our best to repair any damages. The timeline for the repair will be advised after our full assessment of the damage.

As a small business, we may send you important updates regarding your personalised doll's production via email or private message. While this is not always guaranteed, we will do our best to keep you informed. We encourage you to keep an eye out for these messages, as they may require your input to ensure your doll is to your preference.

For any approved refunds, we will process the refund to your original method of payment. If this is not possible due to limitations with our third-party payment providers, we will arrange a refund via bank transfer. Please note that it can take a number of working days for the refund to appear in your account. 

We may update this policy to reflect changes in our business practices. We will post the revised policy on this page, and the updates will be effective immediately. 

Feel free to contact us if you have any questions about this policy or your order