Love & Stitch's Shipping Policy

Thank you for your order with Love & Stitch! We're excited for you to receive your unique, handmade item. We understand that getting your order to you in a timely and safe manner is a top priority, and we've outlined our shipping process below to keep you informed. 

• In-Stock Items: Orders for items that are in stock typically take 1-2 business days to process and package before they are shipped.
• Personalised & Custom Items: As these are handmade to order, production time can take up to 8-12 weeks, depending on the item's complexity and our current order volume. This time is in addition to the shipping time.

United Kingdom

Standard Shipping: £4.99 (2 to 5 business days)

Rest of the World

• Shipping Cost: Calculated automatically at checkout based on rates provided by Evri and our alternative shipping partners.
• Delivery Times: Vary depending on your location and chosen carrier (typically 3–10 business days).

Please note: Delivery times are estimates only and are not guaranteed, as they can be influenced by factors outside of our control, such as shipping company processes and unforeseen delays.

We can change your delivery address as long as your order has not yet been packaged. If you need to modify your address, please email us as soon as possible.

Customers are responsible for providing an accurate delivery address. We cannot be held responsible for delays, losses, or additional costs resulting from incorrect address details supplied at checkout.

Customers are responsible for any customs fees and taxes applied to their order in their respective countries. 

We can ship to P.O. Box, BFPO, APO, FPO, and other military postal addresses where supported by the selected delivery service.

Certain products may have shipping restrictions due to size, weight, or materials. If this affects your order, we will contact you before dispatch.

If a parcel is returned due to an incorrect address, refusal of delivery, or failure to collect, additional shipping charges may apply before it can be resent.

Once your order has shipped, you will receive a Shipment Confirmation email with your tracking number(s). Tracking information may take up to 24 hours to become active after dispatch.

If your order has not arrived within the estimated delivery timeframe, please contact us as soon as possible so we can investigate the shipment with the courier.

If a parcel is confirmed as lost in transit, we will work with you to arrange a suitable resolution. Depending on the circumstances, this may include a refund or a replacement order. Where a replacement is requested, we will prioritise the recreation of your item to minimise any further delay.

We cannot accept responsibility for parcels that have been marked as delivered by the courier to the address provided at checkout but are subsequently lost, stolen, or misplaced.

We take great care in creating, inspecting, and packaging every order. If your item arrives damaged or you believe there has been an error with your order, please take clear photographs of the item and its packaging and contact us as soon as possible. Please see our Returns & Refunds Policy for full details on how we handle these issues. 

If you have any questions about shipping, delivery, or your order, please contact us at sales@loveandstitch.co.uk.

We're always happy to help and will do our best to assist you.